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Before contacting us about Java applets not working for you, Oracle has changed how Java applets run in browsers. To get Java applets to run, you need to go into the Java control panel and add & to the site exception list in the security tab. Alternatively, you could change the security level for Java to medium which would allow unsigned applets from all sites to run. Note that on Windows, the Java control panel installed into the Windows Control Panel is out of date. Please run the "Configure Java" program from the Windows Start Menu to get the site exception list option.
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ATTENTION: Before reporting a technical issue, please use the Compatibility Tester at to make sure that your browser and plugins are up-to-date. Most of the technical issues that are reported to us can be resolved using this tester.
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